Shipping policy
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At TSYOYO, we are committed to providing customers with a clear, reliable, and transparent shipping experience. This Shipping Policy explains our order processing times, delivery estimates, tracking information, and other important shipping details.
This policy applies to eligible orders shipped within the United States.
TSYOYO currently ships to valid residential and business addresses within the United States.
Customers are responsible for providing complete and accurate shipping information during checkout, including:
Incorrect or incomplete shipping information may result in delays or failed delivery.
Our daily order cut-off time is:
12:00 AM Eastern Standard Time (EST)
Orders placed after the cut-off time will be processed on the next business day.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Orders are typically processed within:
1–3 business days
Processing time includes:
Processing time is separate from shipping transit time.
After your order has been processed and shipped, the estimated shipping transit time is:
6–9 business days
Transit time begins after the package has been handed over to the shipping carrier.
Delivery times are estimates and may vary depending on your location, carrier conditions, weather, holidays, and other circumstances beyond our control.
The estimated total delivery time is:
7–12 business days
This includes:
Please note that delivery dates are estimates and are not guaranteed.
Shipping fees are calculated and displayed during checkout before payment is completed.
Shipping costs may vary depending on:
All applicable shipping charges will be clearly displayed before completing your purchase.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking details may include:
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:
If your order experiences a significant delay, please contact our customer service team for assistance.
Customers are responsible for ensuring that all shipping information provided during checkout is accurate.
If you notice an incorrect shipping address, please contact us as soon as possible.
We will attempt to update the information before shipment; however, changes cannot be guaranteed after an order has entered processing.
TSYOYO is not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete information provided by the customer.
If your tracking information shows that your package has been delivered but you cannot locate it, please:
If the package remains missing, please contact us with your order number and tracking information.
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
Please provide:
We will review the situation and provide appropriate assistance.
Some orders may be shipped in multiple packages depending on product availability or order size.
If your order is shipped separately:
You will not be charged additional shipping fees due to split shipments unless clearly stated before purchase.
If you need to change or cancel your order, please contact us as soon as possible.
We will try to accommodate your request; however, changes or cancellations cannot be guaranteed after the order has entered processing or shipment.
Orders that have already shipped must follow our Return and Refund Policy.
For questions regarding shipping, tracking, delivery, or existing orders, please contact us:
Business Name: TSYOYO
Email: info@tsyoyo.com
Phone: +1 973-992-4688
Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States
When contacting us about an existing order, please include your order number and the email address used during checkout so we can assist you more efficiently.
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