Refund policy

At TSYOYO, customer satisfaction is our priority. We want every customer to enjoy a smooth and reliable shopping experience. If your purchase does not meet your expectations, we provide return, exchange, and refund options according to the conditions outlined below.

This Return and Refund Policy applies to eligible orders purchased through our website.

Return Window

Customers may request a return or exchange within 30 days from the delivery date.

The return period begins on the date your order is marked as delivered by the shipping carrier.

Return requests submitted after the 30-day period may not be accepted.

Return Eligibility

We accept returns for both defective and non-defective products.

Eligible return reasons may include:

  • Product defects
  • Damaged items received
  • Incorrect products received
  • Incorrect size or color received
  • Products that do not meet customer expectations
  • Change of mind

All returned items must meet the product condition requirements stated in this policy.

Product Condition Requirements

To qualify for a return, products must be:

  • Unused and unworn
  • Unwashed and unaltered
  • Returned in original condition
  • Free from stains, odors, damage, or signs of wear
  • Returned with original tags, accessories, and packaging when applicable

For fashion items, clothing, shoes, bags, and accessories must be returned in a condition suitable for resale.

Products showing signs of use, washing, modification, or customer-caused damage may not qualify for a refund or exchange.

How to Request a Return

Before returning any product, please contact our customer service team.

Please provide:

  • Your full name
  • Order number
  • Email address used during checkout
  • Product name
  • Reason for return
  • Photos of the product if it is damaged, defective, or incorrect

After reviewing your request, we will provide return instructions and the applicable return address.

Please do not send products back before receiving return approval.

Return Shipping

Approved returns must be shipped by mail.

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged due to our error.

We recommend using a trackable shipping service and keeping your tracking information until the return process is completed.

TSYOYO is not responsible for packages lost, damaged, or delivered to an incorrect address during return shipping.

Restocking Fee

TSYOYO does not charge any restocking fee for eligible returns.

Exchanges

We accept exchanges within 30 days of delivery, subject to product availability.

Customers may request exchanges for:

  • Different sizes
  • Different colors
  • Replacement of defective or incorrect products

The returned product must meet all return requirements before an exchange can be processed.

If the requested replacement product is unavailable, we may issue a refund instead.

Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, please contact us within the return period.

Please include:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the packaging if applicable

We will review your request and provide the appropriate solution.

Non-Returnable Items

The following items may not be eligible for return:

  • Items returned after 30 days
  • Items that have been worn, washed, or altered
  • Items without original tags or packaging
  • Items damaged after delivery
  • Items returned without authorization
  • Final sale items clearly marked as non-returnable
  • Personalized or customized items, where applicable

Return Inspection

Once the returned item arrives at the designated return location, it will be inspected.

We will notify you by email whether your return has been approved or rejected.

Returns that do not meet the stated conditions may be refused.

Refund Processing

Once your return has been received, inspected, and approved, your refund will be processed within 7 days.

Refunds will be issued to the original payment method used during checkout.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Refund Amount

Approved refunds generally include the eligible product purchase amount.

The following charges may not be refundable:

  • Original shipping fees
  • Return shipping costs
  • Additional service fees

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

We will try to accommodate cancellation requests; however, cancellations cannot be guaranteed after an order has entered processing or shipment.

Orders that have already shipped must follow the return process described in this policy.

Contact TSYOYO

For questions regarding returns, exchanges, or refunds, please contact us:

Business Name: TSYOYO

Email: info@tsyoyo.com

Phone: +1 973-992-4688

Business Address: 2381 Zanker Rd, San Jose, CA 95131, United States

Please contact us before returning any product. Do not send returns to the business address unless instructed by our customer service team.